Shydia Ivy

Shydia Ivy

Compliance Coordinator

As SelectCare Home Care Service’s Compliance Coordinator, it’s my job to ensure all of our caregivers are in full compliance with state and federal regulations, but my responsibilities go well beyond checking paperwork.

I’m oftentimes the first person a new applicant meets when they come in for their interviews and in the world of home care, interviews are as much about new hires feeling comfortable with an agency as it is about an agency choosing to trust a new hire.  That’s why I work so hard to make everyone, client and caregiver alike, feel comfortable and welcomed when they come through the door or give us a call.

I have more than six years of both personal and professional experience providing direct care to people with developmental disabilities and as a caregiver for a close family member struggling with Alzheimer’s disease.

I pull from these experiences every day, looking at challenges from both a caregiver and family member’s perspective and I believe my experience walking down these paths is what allows me to guide others so effectively.

Home care can be satisfying, challenging and sometimes very personal work, but knowing that I can apply my own experiences to improve the lives of clients and caregivers alike makes me excited to be part of the SelectCare Team.

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SelectCare is simply phenomenal. As a physician, I have a good view into the current health care scene. In the sea of home health care providers, where these days everything is reduced to numbers, cost, and then ‘on-to-the-next’, SelectCare is an outlier in the best sense of the word. We had watched SelectCare for quite some time as they provided home care services for a dear family friend. We saw that they were 100% reliable, had excellent operating procedures, and hired really extraordinary caregivers who actually cared about their job and the person they were caring for. We have also had experience with other companies in the past which were so-so, and therefore when it came time for our family to engage a caregiving company for Mom they were the obvious choice. And it turned out to be by far the best choice possible. The SelectCare office team and managers are staffed with people who truly care about their clients. Working with the office to provide coverage as needed has been seamless. They are not only available but happy to communicate at any time. They are flexible in terms of the care needs, and can expand or contract the care depending on the needs of the client. The case managers are highly trained nurses who are super dedicated to insuring their clients receive what they need, and they go the extra mile. And the caregivers themselves are remarkable; reliable to a fault, well trained dedicated, capable, trustworthy…everything you could possibly want if you need to have someone outside of family coming into your home for very personal interactions with the family member in need. And when I’m out of town, and the peace of mind that I have knowing that SelectCare is there when I cannot be is absolutely priceless.

– Steven Evans, MD

Manhattan

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