Billing Policies

In-Home Care Billing Policies


Billing Period and Client Expectations

SelectCare pays caregivers and bills clients on a weekly basis. The billing week starts on Saturday and ends the following Friday. Payment for services is generally expected within five days of receiving an invoice.


SelectCare caregivers track their hours on a weekly timesheet that is reviewed and approved by the client or responsible paying party.

The blue copy of this document is given to the client for their records and the caregiver submits the white timesheet to SelectCare for processing.

We strongly suggest that the client keep a copy of all signed agreements and the blue copy of the weekly time sheets.

What do Billing Rates Include?

  • Coordinated homecare plans between the health care team, physicians and our staff.
  • Timely communication that avoids unnecessary delays in changes of physician orders or homecare plans.
  • Monthly home visits and ongoing supervision of SelectCare employees by SelectCare Registered Nurses.
  • 24 Hour On-Call staff for emergencies, weekends and holidays.

Insurance – Private and Long Term Care Insurance will be investigated for home care reimbursement at the client’s request.

Overtime – Overtime is billed and paid when a SelectCare employee works more than 40 hours for the client in one week, or on a major holiday listed below.  SelectCare does not charge for a weekly overtime rate for live-in care but does bill overtime when a live-in works on a holiday.

Holiday Listing for Overtime Billing

  • New Year’s Day
  • Martin Luther King Day
  • President’s Day
  • Mother’s Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Visits – A visit is considered two (2) hours or less and designated for a specific duty such as medication pre-pouring, wound care, RN emergency visit.

Advance Deposit

 An Advance Deposit, equivalent to one week of service, will be required upon the signing of the Service Agreement.  This deposit is held in a non-interest bearing account and applied to the last invoice of service.  A letter of acknowledgment of the receipt of the advance deposit will be sent to the person responsible for billing.

What's Next:
Have Questions?

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My 89-year old mom landed in the hospital with an ankle fracture. She ended up in rehab after that, but had to return to the hospital due to complications. Upon return, she was diagnosed with Covid-19. As she was not presenting with any symptoms, the hospital deemed her well enough to return home, especially since they needed the bed for other Covid patients. As we needed 24-hour care, we reached out to many home health care providers, most who did not respond. SelectCare literally came to our aid, providing exactly the care and support we needed. I can't say enough about this group of aides and nurses. They are personal, caring, wonderful human beings. They were in constant communication with us about everything that was needed for my mom. They were proactive ensuring she was well taken care of. This was hugely important for us given we live in Massachusetts and with the Covid condition, could not be with my mom. Even in her passing, they stayed connected with us, helping to take care of final needs. If you are looking for elder care, look no further. These people are amazing!

– Donna Shaw


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