Frequently Asked Questions

shutterstock_23356024Does Medicare pay for SelectCare’s services?

What Does SelectCare charge for service?

Are caregivers bonded and insured?

What is SelectCare’s service area?

What is the Field Nurse Supervisor’s role?

What is a Home Health Aide (HHA)?

What is the difference between a Home Health Aide and a Personal Care Aide?

Do I have to feed my staff?

Will you take care of my pet?

How is the privacy of my personal information maintained?

What are my rights as a patient?

Do I need a physician’s authorization for home care services?

Will my family member always receive care from the same caregiver?

Does Medicare pay for SelectCare’s services?

SelectCare in New York City is not contracted with Medicare. Medicare will not pay for services provided by SelectCare home care staff, however SelectCare Field Nurse Supervisors are able to request ancillary services from other agencies that are contracted and paid by Medicare.

These services include Physical Therapy visits, Speech and Occupational Therapy, home visiting doctors, portable X-Ray  services, and hospice services. A SelectCare staff member will always discuss these additional services and payment responsibilities before an additional care provider is brought into your home.

What Does SelectCare charge for service?

Before services start, SelectCare staff will discuss your needs and send you a current rate sheet so you are informed of all current billing charges. You will receive a Service Agreement which documents fees, billing expectations, overtime and holiday charges.

When services are added or changed, you will  receive an updated Service Agreement for your records.

Are caregivers bonded and insured?

All staff members who come to your home are insured by SelectCare with Workers Compensation and Disability insurances. Bonding is part of SelectCare’s business liability insurance.

Field staff members are directed to notify SelectCare supervisors whenever they or the client experiences any type of accident during their assignment. We will respond promptly, investigate the cause, and work to ensure the safety and well being of your loved ones and our staff.

What is SelectCare’s service area?

SelectCare is licensed to provide care in the Bronx, Manhattan, Brooklyn, and Queens. If you are not in our service area, we will be happy to assist you with referrals to agencies that may be able to provide care.

What is the Field Nurse Supervisor’s role?

The Field Nursing Supervisor’s role in your care is to work as your personal resource for health-related questions. She can assist you in making good healthcare decisions by giving you pertinent, evidence-based information so that you can make the best possible decisions for you and your loved ones.

Additionally, the Field Nurse Supervisor will visit you at least once a month to review health concerns as well as the current plan of care. She is responsible for the supervision of your home health workers to ensure that the plan of care is clear and understood by all of your home care workers.

A Nursing Supervisor is on call and available around the clock so you are never without this important resource in managing your healthcare needs.

The Director of Nursing is responsible for the supervision of the Field Nurse Supervisors,  Service Coordinators and field staff.  The Director of Nursing ensures that all services meet the client’s needs and our company procedures meet the New York State Department of Health regulations.

What is a Home Health Aide (HHA)?

A Home Health Aide in New York is a person who has successfully completed a home health aide training program approved by the New York State Department of Health. Home Health Aides (HHA) provide personal care, housekeeping and escort services.

Home Health Aides are supervised on an ongoing basis by RN Field Nurse Supervisors and must attend 12 hours of continuing education and training annually.

What is the difference between a Home Health Aide (HHA) and a Personal Care Aide?

Even though the terms home health aide (HHA) and personal care aide seem to describe the same caregiver, in New York State, there is a distinct difference in patient care responsibilities, training and certification.

New York State Department of Health regulations for Licensed Home Care Service Agencies (LHCSAs) and Certified Home Health Care Agencies (CHHAs) base this difference on the training and required annual inservice instruction.

Certified Home Health Aides receive 75 hours of training which is divided into 59 hours of classroom training and 16 hours of supervised practical training. For more information on New York State Department of Health Home Health Aide Training regulations, please visit http://www.health.ny.gov/professionals/home_care/hhtap_training_program_faq.htm

Personal Care Aides receive 40 classroom hours with no supervised practical training.  Personal Care Aides are trained in basic care giving skills and their job responsibilities are limited when working under the LHCSA or CHHA agencies.

Most Long Term Care Insurance Plans require Home Health Aides (HHA) to be assigned and many require a copy of the employees’ certificate sent to the insurance company as proof of their training as well as daily documentation of the care given to the client.

SelectCare does not employ Personal Care Aides.  We provide Home Health Aides that can perform the same duties as Personal Care Aides and increase assistance as the client care needs change.

Do I have to feed my staff?

Nurses and home health aides will bring in their own food unless you request otherwise.

If you have a food allergy or a religious requirement that does not allow certain foods to be brought into your home, then you are responsible for providing nourishment for those who are assigned to work in your home for more than 6 hours per shift.

Will you take care of my pet?

Many of our staff members have pets and understand your relationship to your furry friend. When you call SelectCare please make sure to tell us about your pet and your request for care. We will discuss your request and make every effort to find a caregiver who will incorporate the pet’s needs into the daily care plan.

There may be an additional daily charge for pet care, depending on each client’s pet care needs.

How is the privacy of my personal information maintained?

Like all reputable health care providers, SelectCare follows all New York State mandated patient privacy policies. This includes keeping all electronic patient records safely secured on an encrypted server and ongoing oversight from our dedicated IT staff.  SelectCare’s administrators continue to monitor and update our privacy processes as regulations require.

All conversations with clients are kept confidential and SelectCare staff will only communicate with a client’s other healthcare providers, insurance representatives and family members with the client (or the client’s representative’s) permission.

Providing quality home health care is built on a foundation of trust, and honoring a client’s wishes for confidentiality is one of our agency’s top priorities.

What are my rights as a patient?

As a private home health care service recipient, all services provided by SelectCare are performed at the client (or their representative’s) request.  This means the client is always given the final decision on staffing, scheduling and the care they receive.

Prospective clients can request a copy of the New York State Department of Health Patient’s Bill of Rights or by calling our office.  A copy of the SelectCare’s Patient Bill of Rights & Responsibilities is given to clients during their free initial nursing visit, and the RN Field Nurse Supervisor performing the assessment is able to answer questions regarding these rights and responsibilities.

SelectCare has formal, company-wide policies addressing issues including:  Conflict of Interest, Code of Conduct and Ethics, Fraud Prevention, Harassment Prevention and an Open Door Policy that, combined with our Corporate Compliance Program, ensures ethical standards are maintained in our office and our clients’ homes.

Do I need a physician’s authorization for home care services?

Yes. SelectCare’s RN Supervisors coordinate the retrieval of this authorization and updates as regulated by the New York State Department of Health (NYS DOH).   All clients are required to have a primary care physician who is able to provide information regarding health history, medications and approve your plan of care.

Will my family member always receive care from the same caregiver?

Nothing is more important in home health care than trust, and that is why SelectCare’s staff works tirelessly to find the best possible team of home health caregivers for every client and build consistent, reliable schedules that clients can count on every week.

Depending on the hours of care needed in a given week and each caregiver’s availability, a client might be cared for by more than one caregiver, however, these teams are kept to as small a size as possible and the client’s RN Field Nurse Supervisor ensures timely communication between all caregivers to provide the most reliable service possible.

In the event a caregiver becomes ill or otherwise cannot care for a client on a given shift, fill-in caregivers are selected with the same care and due diligence displayed during a client’s initial staffing decision, and fill-in caregivers are given a one-on-one briefing with the client’s RN Field Nurse Supervisor to ensure the client’s needs, wants and plan of care are respected and closely followed.

 

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My father's long working life was devoted to the the unselfish service of others. Your agency's HHA's, Juliette, Felicia, and Dawn instinctively followed his example in caring for him during his last months of life. His passage from this life was made as comfortable as it could possibly be by their compassionate presence and understanding care.

– Paul M

England

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