Shydia Ivy

Shydia Ivy

Compliance Coordinator

As SelectCare Home Care Service’s Compliance Coordinator, it’s my job to ensure all of our caregivers are in full compliance with state and federal regulations, but my responsibilities go well beyond checking paperwork.

I’m oftentimes the first person a new applicant meets when they come in for their interviews and in the world of home care, interviews are as much about new hires feeling comfortable with an agency as it is about an agency choosing to trust a new hire.  That’s why I work so hard to make everyone, client and caregiver alike, feel comfortable and welcomed when they come through the door or give us a call.

I have more than six years of both personal and professional experience providing direct care to people with developmental disabilities and as a caregiver for a close family member struggling with Alzheimer’s disease.

I pull from these experiences every day, looking at challenges from both a caregiver and family member’s perspective and I believe my experience walking down these paths is what allows me to guide others so effectively.

Home care can be satisfying, challenging and sometimes very personal work, but knowing that I can apply my own experiences to improve the lives of clients and caregivers alike makes me excited to be part of the SelectCare Team.

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We used SelectCare for 7 years to help care for my elderly parents, and they were lifesavers! SelectCare is professional, reliable and amazing, and we could not have survived 7 tough years of eldercare without them. I felt like I had a friend and a partner with them. They sent caring, well trained aides like Agnes every weekend. They also have skilled nurses like Kelly who took an interest in my parents and examined them periodically. Kelly was always available to help with nursing questions and suggestions. At times we needed substitutes for our private weekday aides, and SelectCare always came through for us and found someone. The 2 times they didn't have one of their own aides available to substitute they referred us to friendly competitors who helped out. They never left us hanging. It's also noteworthy that they continued to serve us reliably through the Covid lockdowns. SelectCare was also easy to deal with on administrative aspects like billing. I highly recommend SelectCare for home aides and eldercare.

– Amy Stern

Manhattan

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